Inbound Customer Support Agent - Work at Home
As a Customer Service Representative at VXI Global Solutions, you are delighted to provide outstanding service to our client&s;s customers by answering their inbound phone calls.
Your overall goal is to effectively diagnose the customer's needs and to provide world class support/solutions, while ensuring high satisfaction.
You will:
- Assist and educate customers with warranty information/services, answer questions and troubleshoot issues with home appliances,
- Communicate and explain the value and benefits of services to customers by establishing relationships and building strong rapport.
- Personalize each call with our listen, care, connect strategies
- Resolve customer concerns, prevent future issues, and promote client's services in a respectful and professional manner
- Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
- Assist and educate customers with warranty information and services, troubleshooting issues with their appliances, and answering all questions regarding their home appliances
VXI
Benefits:
- Full Health Insurance (Medical, Dental, &a; Vision)
- Abundant Advancement Opportunities
- Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
- Referral for Life Program (TM)- Referee receives a residual bonus every pay period for you and your referral.
- TV programs employee discounts - If applicable, employee receives TV program at an employee discounted rate.
Knowledge, Skills, and Abilities You'll Need to Succeed
- Previous experience to, or a willingness to work in a customer-facing environment
- Proven problem resolution skills
- Prefer some sales experience as well
- Outstanding verbal communication skills
- Ability to build rapport utilizing effective probing questions
- Ability to learn product knowledge and troubleshoot to ensure quick resolution
- Ability to type 25 wpm
- Ability to follow direction and accept coaching
- Self-motivated and upbeat
- Desire to work in a team environment achieving personal and team goals
- Ability to work flexible hours, including weekends and evenings as required
Must Haves
- High School Diploma/GED
- Minimum of 1 year&s;s tenure at last 3 employers
- Customer solutions focused
- Motivated by quality/integrity
- Desire to grow and excel
- 1 Year of related Experience (within a call center environment preferred)
- Exemplary and verifiable attendance records with previous employers
- Excellent communication and articulation skills
- Willingness to take receive 50
calls per day - Eager and willing to come to work
Required
Qualifications:
- At least high school diploma or equivalent or higher
- 18 years or older
Salary: Starting at $14.50 hourlyEstimated Salary: $20 to $28 per hour based on qualifications.
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